All items must be returned unworn in their original packaging with proof of purchase. Please complete and include the returns slip that was sent with your original purchase so we can process your request swiftly. If you are UK based, you can request a free returns postage label by emailing email@example.com.
Our bank will credit your account within 5-10 working days of receipt of your items.
Your refund will be visible in your PayPal account within 24 hours of your refund email being sent.
All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, custom duties and sales taxes are non-refundable.
Refunds will always be processed onto the same debit or credit card used for purchase. If your item has been bought via a Daisy Gift Card we will issue you with a new credit note.
If you require a different size or want to exchange what you’ve bought for another piece of jewellery, we are happy to offer exchanges within 14 days of purchase (UK) and 28 days (overseas). To proceed with an exchange, simply fill out the slip that came with your parcel, tick the exchange box and state which item you’d like to swap it for. If the new item is more expensive, a member of our team will call you to take the additional payment and subsequently they’ll refund you your money if the item is of a lower value. We try to arrange exchanges and refunds as fast as we can but during busy periods, it can take up to two weeks.
Return & Exchange Address
Daisy London Returns
Great Western Studios
65 Alfred Road
Gift With Purchase
Daisy may run promotions or put items on sale from time to time. If you received a complimentary gift with your purchase alongside a paid item, the free item must also be returned in order to receive a full refund.
We understand that you might have purchased a product recently that has now been reduced in price. Unfortunately we cannot refund you the price difference if this occurs.