Standard Return Period

If you’re looking to return your item, we’re happy to either exchange or refund this if returned within 30 days of receiving your order. Please note this excludes personalised and engraved pieces. Earrings must be unworn and still in their original packaging to be eligible for return, for hygiene reasons.

Returns within the UK are free if the prepaid label option is chosen on the returns portal. Unfortunately, we aren’t currently able to offer free returns for international customers. To reduce shipping costs, we’re more than happy for you to send back the piece with limited packaging, but please do ensure the item is protected during transit.

Sales Return Policy

Sale items are non-refundable, but can be exchanged within 30 days of being received. Please note, personalised and engraved pieces cannot be returned for a refund or an exchange.

Sitewide promotions (e.g., Black Friday) are not classified as sale purchases. Items bought during these promotions are eligible for our standard returns policy.

Personalised Items and Earrings

Please note, personalised and engraved items are not eligible for return. If these are returned, they will be sent back out to the address on the original order.

We can only accept earrings as a return if they are unworn and in their original packaging, due to hygiene reasons.

If you believe your jewellery is faulty or damaged, please click ‘start your return’ to initiate the warranty claims process. Here, you will be prompted to send over a photo of your jewellery clearly showing the damage, and our Customer Care Team will assess this to arrange getting a replacement sent out to you as quickly as possible.

If you have any concerns or aren’t able to upload a photo, please contact us so we can look into this further for you.

Sale items are non-refundable, but can be exchanged within 30 days of being received. Please note this excludes personalised and engraved pieces.

Sitewide promotions (e.g., Black Friday) are not classified as sale purchases. Items bought during these promotions are eligible for our standard returns policy.

Daisy may run promotions from time to time. If you received a complimentary gift with your purchase, then you must return the gift along with the rest of your order to receive a full refund. If you are exchanging your item, please hold onto your complimentary gift and we will swap the purchased item.

If you bought your item in store from one of our retailers, and not on our website, then please contact them directly as unfortunately we are not able to accept returns of items not purchased directly from us.

If you have any questions or concerns, please feel free to contact our Customer Care Team who would be happy to look into this for you.