Returns
Our Returns Policy
Standard Return Period: If you’re looking to return your item, we’re happy to either exchange or refund your order if returned within 30 days. Please note this excludes earrings.
Warranty: All our jewellery also comes with a 1 year warranty, in which we are happy to exchange items with manufacturing faults free of charge.
Christmas Returns Period: We’ve extended our returns policy for the festive season, all online orders placed between 1st November - 24th December can be returned or exchanged up until 31st January. Please note this excludes earrings. For purchases made from 25 December onwards, our normal refund policy applies.
How Should My Item Be Returned?
All items must be returned unworn, in their original packaging and with proof of purchase (excluding earrings). Please fill out the returns section on the order slip that came with your parcel or write a full returns cover note within your parcel so we can process your request swiftly. The following details must be included in your return:
- Whether you would like a refund for your item, or to exchange your item
- Your full name, email address and phone number
- Order number
- Your returns address (if you need an exchange)
* We cannot accept earrings back due to hygiene reasons.
*Orders returned without an order slip or returns cover note will take longer to process and in some circumstances will not be processed at all. Please do not send back your item without any information, even if you’ve received a free returns postage label.
Starting Your UK Return
All UK purchases have free tracked returns, please follow the below instructions:
- Fill out the returns section on the order slip that came with your parcel or provide a full returns cover note.
- Here you can generate your own QR Code that can be taken to the Post Office to be scanned. You'll be prompted to fill in some order and contact details, and then once completed you will receive an email from Royal Mail. This can take 5-10 minutes to come through and may also be sent to your junk folder, so please do check there also!
- If you have any issues, please do not hesitate to email info@daisyjewellery.com quoting your order number and we will email you a free returns postage label with further instructions to complete your return.
Starting Your International Return
All International returns can be sent back within 30 days of your order arriving with you. Unfortunately the delivery is not currently free of charge, but we are working on it. Please follow the below instructions:
- Fill out the returns section on the order slip that came with your parcel or provide a full returns cover note.
- Send your parcel back to our returns address using a tracked postal service.
- If you would like any advice for the best way to send back your International order, please email info@daisyjewellery.com.
Where Should I Return My Item?
Daisy London Returns
Floor 2
54 Hatton Garden
London
United Kingdom
EC1N 8HN
Refunding Your Item
Returned items will always be refunded to the original payment method used when placing your order, including Daisy gift cards.
- Credit or Debit Card - We will credit your account within 5-10 working days of receipt of your items.
- Pay Pal - Your refund will be visible in your PayPal account within 24 hours of your refund email being sent.
*Please note customs duties and additional fees paid are non-refundable.
Exchanging Your Item
If you require a different size or would like to exchange what you’ve bought for another piece, we are happy to offer exchanges within 30 days of purchase. To proceed with an exchange, simply follow the below instructions:
- Fill out the returns section on the order slip that came with your parcel, specify you would like an exchange, and state which item you would like to swap for.
- If the new item is more expensive, you will receive an email notifying you to make the additional payment.
- If the item you choose is lower in price, we will refund the difference to your original payment method.
Sale & Promotional Returns
We understand that you may have purchased an item recently that has now been reduced in price, unfortunately this is just a case of bad timing. Every sale must have a start date right? So sadly we cannot refund the difference in price if this occurs, we hope you understand.
Daisy may run promotions from time to time so, if you received a complimentary gift with your purchase then you must return the item as well as the complimentary gift in order to receive a full refund. If you are exchanging your item please hold onto your complimentary gift and we will swap the purchased item.
Items Bought From A Retailer
If you bought your item in store, and not on our website then please get in touch with us before sending it back. Usually we would request for you to deal directly with the retailer however, please contact info@daisyjewellery.com if you have any further issues. We won’t be able to process a refund for you, but we can help you with an exchange.
Need Help?
Have you got a query about our jewellery? We’ll be here via email, phone & live chat Monday to Friday, 9am—5.30pm (GMT)