Returns
We understand you might have needed a little time to see if your new jewellery is perfect for you. If it isn’t quite right you can send it back to us for either a refund or an exchange and here’s how….
Standard Return Period
If you’re looking to return your item, we’re happy to either exchange or refund this if returned within 30 days of receiving your order. Please note this excludes earrings, personalised and engraved pieces.
All items must be returned unworn, in their original packaging and with proof of purchase.
Extended Christmas Returns
Orders placed between the 14th October 2024 and 23rd December can be exchanged or returned up until 31st January 2025.
Warranty
All of our jewellery comes with a 2-year warranty, in which we are happy to exchange items with manufacturing faults free of charge.
Personalised items
Please note, personalised and engraved items are not eligible for return.
* We cannot accept earrings back due to hygiene reasons.
* Orders returned without an order slip or returns cover note will take longer to process and in some circumstances will not be processed at all. Please do not send back your item without any information, even if you’ve received a free returns postage label.
Please make it clear on your returns form whether you would like a refund or an exchange. If wanting an exchange, please detail the product you wish to receive. If the new item is more expensive, you will receive an email notifying you to make the additional payment. If the item you choose is lower in price, we will refund the difference to your original payment method.
Once your return is back with us, please allow 2-3 working days for our team to process this.
Starting Your UK Return
All UK orders come with free tracked returns. Please follow the below instructions:
- Fill out the returns section on the order slip that came with your parcel, or provide a full returns note (please feel free to download our returns form here), which contains your order number, email address, items being returned and reason for the return. Please also include whether you are wanting to exchange your item, and what for if so.
- Click here to generate your own QR Code that can be taken to the Post Office to be scanned. You'll be prompted to fill in some order and contact details, and then once completed you will receive an email from Royal Mail. At this point, you will be directed to a page to choose a collection or to print out your label manually, but please check your emails now to receive your QR code to print your label at the post office if you wish to drop it off yourself. This can take 5-10 minutes to come through and may also be sent to your junk folder, so please do check there also! Please also make a note of your tracking number.
If you have any issues, please do not hesitate to email info@daisyjewellery.com quoting your order number and we will help you with any questions you might have.
Starting Your International Return
All international (non-UK) returns can be sent back within 30 days of your order arriving with you. Unfortunately the delivery is not currently free of charge, but we are working on it. Please follow the below instructions:
- Fill out the returns section on the order slip that came with your parcel or provide a full returns cover note.
- Send your parcel back to our return address (below) using a tracked postal service.
If you would like any advice for the best way to send back your international order, please email info@daisyjewellery.com.
Returns Address
Daisy London Returns
Floor 2
54 Hatton Garden
London
United Kingdom
EC1N 8HN
Hassle-Free Returns
If you believe that the product you received is faulty (within two years of purchase) and you are considering an exchange or refund, please get in touch with our dedicated Customer Service Team directly, who would be happy to provide the necessary guidance.
Please provide your order number, email address linked to your Daisy account and a photo of the piece in question, so that we can assist you as efficiently as possible.
Instead of a traditional refund, we are pleased to offer you a store credit worth approximately 20% more than the value of the returned product. This store credit can be used towards any future purchases with us and will remain valid for a year.
We understand that you may have purchased an item recently that has now been reduced in price, unfortunately this is just a case of bad timing. Every sale must have a start date right? Therefore sadly we cannot refund the difference in price if this occurs, we hope you understand.
Daisy may run promotions from time to time so, if you received a complimentary gift with your purchase then you must return the item as well as the complimentary gift in order to receive a full refund. If you are exchanging your item please hold onto your complimentary gift and we will swap the purchased item.
If you bought your item in store from one of our retailers, and not on our website, then please contact them directly as sadly we are not able to accept returns of items not bought from us.
If you have any questions or concerns, please feel free to contact our Customer Service Team who would be happy to look into this for you.