Which countries do you ship too?
We deliver worldwide! However, we are currently unable to ship to the following countries: Azerbaijan, Burkina Faso, Cayman Islands, Côte d’Ivoire, Equatorial Guinea, French Southern Territories, Grenada, Haiti, Heard & McDonald Islands, India, Lebanon, Nigeria, North Korea, North Macedonia, Pakistan, Paraguay, Qatar, Romania, Samoa, Saudi Arabia, South Africa, South Georgia & South Sandwich Islands, Togo, Turkmenistan, Ukraine, Venezuel.
Please note if you are shipping to the UAE we can only to deliver to PO boxes, not street addressees, so please enter your PO box number as the first line of your address at our checkout for it to be delivered successfully. For all International orders, please ensure you write your full address in English at our checkout otherwise Royal Mail may refuse your delivery.
How is my Standard UK delivery sent? Do I need to sign for my order?
Our UK standard delivered parcels are sent using Royal Mail Tracked and Signed service. If no-one is present at your address, then a card will be left for you to re-arrange your delivery or collect your parcel from your local Post Office depot.
Daisy London are unable to accept responsibility for late or undelivered parcels due to Royal Mail, however in the unlikely event that this occurs please contact our Customer Service team and we will try our best to resolve any problems.
How do I return my Daisy jewellery?
We understand you might have needed a little time to see if your new jewellery is perfect for you. If it isn't quite right you can send it back to us for either a refund or an exchange, under the designated timeframes below!
All UK purchases have free returns and can be sent back to us within 14 days of arriving with you! Please email firstname.lastname@example.org for your returns label, and some further instructions.
All international returns can be sent back within 30 days of arriving with you - unfortunately these aren't free right now, but we're working on it!
Please note that we cannot accept earrings back due to hygiene reasons.
Due to a high volume of orders at the current time, please allow 10 working days for us to process your returns.