My Bag

FAQ

Website

How do I know my Daisy London jewellery and ring size?

If you’re looking for your ring size, you can use our   size guide 

In addition to this, each product from Daisy London has a description including the specific product measurements and chain length for bracelets and necklaces.

Can I find out if you will be getting replacement stock on items that have sold out?

Yes, if you    email us, Customer Services can check a particular item returning back into stock for you.

Why doesn’t my Daisy promotional code work?

If your code is not working, double check you are entering the exact code given and that the code is still valid. Some of our promotional codes are only valid on certain collections so make sure to read the small print. If problems persist, please contact the Customer Service Team for further assistance.

Please note that any promotional codes found on discount websites may not be valid.

Can I use more than one Daisy discount offer on my order?

Our promotions/discounts cannot be used in conjunction with any other offer and are not valid on any sale items.

How do I know what Daisy jewellery gift to give my girlfriend?

There are so many things to choose from on our website but to help you find the gift she will love, why don’t you take a look at our  gift guide?

Still can’t decide? Then  contact  our Personal Shopping Team and we’ll try to help you decide.

Where can I buy a Daisy item I have seen online or in a magazine?

Right here on the website is the best place. If you’re having trouble finding it, then just let us know via the options  here.

Account

What do I do if I’ve forgotten the password to my Daisy account?

If you’ve forgotten your passwords you’ll need to re-set it. Simply click ‘Forgot your password?’ under the returning user login and this will then ask for you to enter your email address. A link will be sent to that email address in order to re-set the password.

Do I get a discount code for my birthday?

We offer customers subscribed to our mailing a discount code as a birthday treat each year.

Simply enter your details here 10 days before your birthday to be eligible for this.

Tell us your Birthday here.

How can I have my details removed from the Daisy mailing list?

On the bottom of every email we send there is a button that says ‘unsubscribe’. If you click this, you will be removed from receiving future messages from Daisy. Alternatively, you can  email us with your details and we can do unsubscribe on your behalf.

Ordering

How do I place an order for Daisy jewellery?

When you’ve found the items you want to buy, select the material and size (if required) and click on the ‘ADD TO BAG’ button. This will automatically put the item in your basket. You can see how many items are in your bag and edit them at any time by going to the bag icon in the top right hand corner. If you’re happy with the items in your shopping bag, click ‘CHECKOUT’ button to complete your order.

Once the order has been placed you will receive a confirmation email to the email address you registered on with the details of your order. If you do not receive this we advice to first, check your junk mail and if its not there then email us on info@daisyjewellery.com to request your confirmation to be confirmed and resent.

Can I add / amend my order?

Yes, if you  contact us  within an hour of placing the order it may be possible to amend your order. If it’s regarding changing the delivery address we would suggest ringing us or emailing straight away.

However, if your require adding another item to your order, we suggest placing a separate order and then informing us so we can match up your orders.

Can I cancel my Daisy order once it has been placed?

We may be able to cancel your order but we ask this to be done by telephone and within an hour of placing your order.

If it is too late for us to cancel your order, you can return your order using the return slip on the back of the invoice.

Simply fill in the form and use the address label provided. If you’re UK based we can provide you with a free returns label, so please  contact us . Once we’ve received the goods back we will process a refund and send you a confirmation email to confirm it has been actioned. Please note that it can take up to two working days for the money to reach your account.

What do I do if there is a problem with my Daisy order?

Our Customer service team is here to help out as quickly as possible if there is a problem with your order.

Telephone calls and emails will be answered during our office hours Monday to Friday, 9am-5pm – our contact details are  here.

What payment methods do Daisy accept?

We accept American Express, Visa, Visa Debit, Visa Electron, Mastercard, Maestro, Carte Bancaire (France), PayPal, Klarna, Apple Pay and Google Pay. 

My order did not go through on the Daisy website but I think you have charged me?

As soon as an order is placed, a charge is taken and you should also receive a confirmation email. If you are worried your order has not gone through but payment has been taken, please  contact us  and we can look into this for you.

What shall I do if I received my Daisy jewellery order but one of the items is missing?

If you are missing an item from your order and haven’t been informed prior to this via email or a personal phone call, please  contact  our Customer Service Team here.

What do I do if I have received an incorrect item in my Daisy order delivery?

At Daisy we take extra care to make sure we get your order right but we do occasionally make mistakes. If this does happen, please fill out the returns form on the back of the invoice received explaining that the wrong item was sent and the item you expected to receive.

As it was our mistake, we can of course refund you for the return postage on return. Please ensure that you keep your proof of postage and receipt when you return the item so that we can reimburse you the correct amount.

If you’re UK based, please  contact us   for a free returns label. If you’re located worldwide, please  contact us for further guidance.

You confirmed my Daisy order but I have now received an email saying one of the items is out of stock. Why is this?

Unfortunately, despite our website saying the item was available when you placed the order, when our Stockroom Team went to pick your order they found that there was no stock available. This does not happen often, but we do our best to sort as quickly as possible if it does. If so, we will issue you with a full refund for the missing item, and provide you with a 10% discount code to place a new order at a later date. 

If there is a problem with you order we will notify you through a personal phone call and/or email.

Delivery

Can I change my delivery address?

Yes, we can change your delivery address if you inform us within an hour of ordering –  contact us here.

What delivery options do Daisy London offer?

You can find all of our delivery information   here. Please note that we cannot deliver to a P.O box in US & Canada.

Do I need to pay duties on my order?

If you’re based within the EU, your duties and taxes are covered by Daisy London. However if you are placing an order outside of the UK or EU, you may be asked to pay extra in addition to your shipping fees to cover any costs associated with importing parcels to your country.

Policies

What is Daisy’s returns policy?

You can see our Returns policy here.

How do I return a Daisy jewellery item if it was originally a gift from someone else or bought from a Daisy stockist?

If you want to return or exchange a gift or and item originally bought from a Daisy stockist, we ask you to send a note with the returned item(s) with your name, name of the person who originally bought it for you or Daisy Stockist, telephone number, email address and details of the situation and what you would like done. If there is a problem with the return we will contact you straight away. The return address is: Returns, Daisy, 125 Great Western Studios, 65 Alfred Road, London, W2 5EU.

Can I get a VAT refund?

We’re sorry that we don’t have the facility to deduct VAT when charging for goods online. If you’re a resident in the Channel Islands and qualify for a VAT refund, please   email us  with your contact details and your order number once your goods have been delivered. We’ll then credit the amount of VAT charged back to you. VAT should be claimed back within 14 days of placing your order.

What's Daisy London’s Ethics policy?

At Daisy London we are continually working with our customers and suppliers to ensure that we do everything we can to operate in an ethical and environmentally friendly manner.

Responsible Jewellery Council (RJC)

Our parent company IBB London are certified members of the Responsible Jewellery Council. Daisy London are working towards the same accreditation as part of IBB London’s next audit.

The Responsible Jewellery Council (RJC) is an organisation that has been established to promote responsible ethical, social and environmental practices throughout the diamond and precious metal supply chain, from mine to retail.

Through supply chain management and responsible purchasing of materials, we are already working with suppliers to establish a responsible supply chain that complies with the RJC’s Supply Chain Code of Conduct.

Ethics and Compliance

We focus on conducting ethical business practices and ensuring we comply with all applicable laws, codes of conduct and regulations. Our Management Team lead by example in this field, ensuring our expectations for ethical business conduct are always met by the whole team.

What's Daisy London’s Environmental policy?

Environment

All Daisy jewellery is created with 100% recycled silver.

At Daisy London we believe we have a responsibility to the environment and how we interact with it. Whilst growing our business we are always mindful of long term environmental sustainability, ensuring our impact on the environment is positive and at the core of our supply chain strategy.

We are working with our suppliers to ensure they all comply with Forest Stewardship Council (FSC) standards to minimise the impact of our products on the environment. We aim to have all our suppliers FSC certified by 2020.